The Hospitality management courses are designed to focus Customer Service which includes customer reception, well being, comfort and safety, majorly in a hotel, restaurant, entertainment or any service industry with customer service focus. Hospitality management revolves around customer satisfaction that would lead to his or her loyalty towards the brand or services and retain the customer for repeated business. Students in hospitality management get the opportunity to receive hands-on training and experience in the hospitality organisations with live customers. Hospitality management applies theories from similar disciplines like commerce, business administration, supply chain management and logistics.
The students in Hospitality management courses will be well equipped with the necessary skills to implement business development and quality management strategies, they will gain basic administrative abilities in order to manage organisation, planning and scheduling of activities. Most importantly, students would develop excellent customer service, interpersonal and communication skills as working in hospitality industry involves establishing and maintaining positive working relationships with clients as well as colleagues throughout the organization.
Certified Professional can apply for employment in restaurants, hotels, casinos, clubs, catering & banquet services. They would be able find jobs as hotel managers, travel agents, clerks, cost controllers, restaurant managers or cruise line personnel etc.