The Diploma in Front Office Operation Management is aimed for those who are actively pursuing employment in front office operations management to gain requisite skills and to help administration professionals to develop their administrative skills.
On successfully completion of the programme the candidate will be able to :
Outline the basic structures of the day to day modern business environment and the administration Systems required to successfuly manage.
Define workplace communication structures, systems and processes, and sucessfully implement using appropriate language and tone.
Recognise the importance of workplace culture and successfully implementing administration processes.
Effectively demonstrate reception, customer service skills and professional representation of the Organisation.
Display appropriate use of IT applications within a business setting.
Utilise skills to organise meetings within the workplace and implement all necessary supporting administration activities.
Indicative Course Syllabus
Introduction to Business Structure and Administration
Workplace Communication Structures, Systems and Processes
Culture in the Workplace Reception and Customer Service Skills: telephone call handling, keyboard techniques and administrative skills
IT applications (including word processing; spreadsheets; databases; email; the internet)
Organising meetings (including preparing an agenda, recording and generating minutes)
Personal Skills: (including time management; project management)
Overview of related activities including facilities, security and safety.
5000+ Students Placed by Parent Company
La Sphère School of Hotel Management is managed by the Ashrafi Educational Trust, which is run by eminent people from varied backgrounds who aims to impart quality education and provide equal employment opportunities for all. In that attempt, they aspire to create landmark institutions of learning in Mumbai and promote education in India, beginning with Hotel Management.
Careers
Hospitality management graduates are recruited in the core operational areas of a hotel such as front office, housekeeping, food & beverage production
Assured industrial training with The Park Hotels and associated
organizations
Extended Library hours
International Training Scholarships
On-campus placements
Faculty Student ratio of 1:15
Career guidance
Wi-fi network
Medical Assistance
On-Campus Cafeteria & In-house kiosk
Student’s concession for public transport
Separate Hostel facilities for boys and girls.
Meet The Faculty
The faculty at LSHMS comprise of the best from the industry. Most of them are stalwarts in their respective fields and have a wide range of experience in Hotel Management.